India, Dec. 8 -- For years, IndiGo has lived off the reputation of being the airline that rarely slips. "On-Time, Every Time" wasn't just advertising; it became part of its personality, the shorthand for discipline in a country where delays, long queues, and fraying tempers at airports were almost a given. But today, that tagline feels like a relic from another era. It hangs awkwardly over a crisis that has unfolded in slow motion, then all at once, leaving passengers stranded, confused, angry, and wondering how a crisis
of this magnitude blindsided the country's largest carrier.
What we are watching is more than a scheduling mishap. It is far bigger than pilots being unavailable or duty-time rules tightening. This is a communications col...