Manila, Oct. 24 -- The Philippine National Police (PNP) on Friday reported a 100-percent resolution rate in public complaints handled from January to September 2025 through its Complaint and Referral Monitoring Center (CRMC).

The PNP said the achievement - covering all communication and feedback platforms- was a key factor in the PNP's compliance with the Performance-Based Bonus (PBB) indicators for efficiency, accountability, and citizen satisfaction.

From the first nine months of the year, the CRMC processed a total of 21,392 complaints received through various portals.

Of these, 12,468 were referred to the concerned PNP units for appropriate action, while 3,085 received immediate response from CRMC personnel.

The consistent increas...