MANILA, Nov. 21 -- The Government Service Insurance System (GSIS) on Friday highlighted the critical role of direct member feedback in shaping institutional reforms, following its 2025 NCR Stakeholders' Dialogue held this week in Quezon City.

The dialogue, conducted on Nov. 19 at the VS Hotel and Convention Center, gathered hundreds of members, pensioners, and government agency representatives for a full-day discussion on GSIS programs, services, and ongoing reforms.

"We are here to listen so we can better understand how to make your transactions with GSIS easier and more convenient," GSIS President and General Manager Wick Veloso said in a news release, noting that many of the agency's improvements began as suggestions from members.

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