MANILA, Nov. 28 -- The Bureau of Customs (BOC) on Friday announced the creation of "Isumbong kay Commissioner," the agency's official online platform designed to streamline, expedite, and enhance the transparency of receiving and addressing public complaints and concerns related to customs services and operations.

Commissioner Ariel Nepomuceno said the platform is modeled after the Office of the President's "Isumbong sa Pangulo", reflecting the Commissioner's commitment to strengthening public accountability and creating direct, open, and responsive communication channels with stakeholders.

As part of the bureau's shift toward a fully digital and streamlined complaints-handling system, "Isumbong kay Commissioner" will replace the existi...