Manila, Oct. 31 -- The Anti-Red Tape Authority (ARTA) on Friday confirmed it has received the complaint against an employee of the Bureau of Internal Revenue (BIR) Novaliches branch, which went viral on social media platform TikTok, and is now looking into the issue.

In a statement, ARTA said the complaint by one Nica Cadalin, who complained about the rude behavior of the BIR employee during a transaction, was received on Oct. 28 "and has undergone initial evaluation by an assisting lawyer."

"In line with ARTA's standard procedures consistent with due process, the handling complaints officer has issued a Request for Completion (RFC) to Ms. Cadalin, seeking additional information and supporting documents necessary to proceed," it said. ...