Transforming the customer experience - How ITIL 4 can help tackle the barriers
India, Aug. 23 -- IT leaders today are under a multitude of pressures, for example:
* Increasing customer demands for better digital products and services
* Competitive pressures from disruptive organizations
* Achieving greater speed to market and innovation
* Keeping up with the latest developments
* Need to be flexible enough to adapt.
To combat these pressures, IT leaders need to continually digitally transform and challenge the way they do things. However, transformation initiatives demand significant effort.
Digital transformation efforts can be divided into four core areas for growth and change: Experience, Cultural, Business and Operational. All of these should be considered when embarking on an overall digital change progr...
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