India, Oct. 20 -- The tremendous impact of COVID-19 has been experienced by economies across the globe. With remote working being widely implemented almost overnight across the country, organisations have been forced to rethink about technology adoption, including digital solutions, to keep the business going.

The expectations around digital tools and automated services continue to pick up momentum and are now considered an integral part of the 'new normal'. And, the working norms followed in most Indian corporates today are expected to accelerate it further. According to Gartner, even in these challenging times, 70% of organisations report that they intend to leverage technology more effectively than ever.1

Many companies are already o...