Bhubaneswar, July 2 -- https://images.odishatv.in/uploadimage/library/16_9/16_9_0/recent_photo_1751478022.webp
Despite a plethora of citizen-centric welfare measures, the widely held perception in India seems to be that the Government continues to be in a compassion deficit. Many may not agree. They would feel that the gargantuan size of the government and the multifarious matters the government handles leave little time and opportunity for compassion in individual cases. In this short narrative, I discuss the issue of social responsibility and compassion in public service. I have furnished a few examples that would show that empathy can be embedded into the very structure of governance.
In 2013, Japan Railways (JR) planned to shut down a...