Bhubaneswar, March 14 -- The Indian Railways, the fourth largest railway network in the world, is the lifeline of about 25 million people who are using it on a regular basis. Since so many people are counting on it, the Indian Railways has also responsibilities towards its valued passengers.

The Railway department is always taking some steps to make people's journeys safe and comfortable.

Among others, passengers' convenience is always its top priority.

Despite its best efforts, passengers do suffer some inconvenience during their journey period, due to reasons which are unavoidable in nature.

The late running of trains causes the most inconvenience.

In such case, a passenger can cancel his/her ticket for which the Railway department...