Washington, Oct. 18 -- This comprehensive six-week course will focus on methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron.
This course is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. The topics covered are introductory in nature and class segments are geared to cover issues of interest to staff in all types of libraries.
The instructor, David Tyckoson, has al...