New Delhi, March 8 -- In many ways, Rajesh Gopinathan is like the company he leads. Tata Consultancy Services Ltd (TCS) does business without much fanfare and is set to record $20 billion in revenue in the year ending 31 March. Yet, few people outside the company understand the secret sauce of India's largest information technology (IT) services company. Unlike what most management gurus will prescribe, TCS believes in building technology and grooming talent rather than acquiring firms or hiring people from outside for senior roles. Gopinathan, who took over as CEO in February 2017, lacks many traits of what is expected from a leader of a large firm. Unlike most CEOs, Gopinathan is shy and soft-spoken, and his conversation is not laden with...