New Delhi, Oct. 30 -- To make your rail travel more transparent and hassle-free, the Indian Railways has launched a customer-friendly refund system. The Railways has initiated an OTP (One time Password) based refund system for reserved e-tickets which are cancelled. The same refund system is applicable for fully wait-listed dropped tickets.

The new refund system has already been implemented by Indian Railway Catering & Tourism Corporation Limited (IRCTC), according to a press release. The OTP-based refund system is only applicable if you book your tickets through IRCTC authorised agents.

How will it work?

When a customer books a ticket through authorised IRCTC agent, he/she needs to provide their mobile numbers. At the time of cancella...