GCCs use automation to increase biz during covid
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New Delhi, Oct. 16 -- Indian global capability centres (GCC) and global innovation centres (GIC) have made use of the covid-19 pandemic to drive more business for their parent companies, said industry leaders at Mint's CXO Dialogues webinar on Global Capability Centres: Future Re-imagined, Now.
India is home to around 1,700 GCCs/GICs, a massive 50% of all such centres globally. GCCs employ more than 1 million people in India, accounting for a fourth of the 4.3 million-strong tech employment base in the country, generating a total economic value of around $28.3 billion in 2019-20.
Covid has prompted global MNCs to reassess their business and tech preparedness, identify customer needs and implement innovative solutions to drive higher pro...
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