New Delhi, Nov. 21 -- The present market dynamics has revolutionised the way companies harness technology and build customer relationships. To adapt to the evolving market conditions, they are becoming customer-centric and adopting services that enhance customer relationship management.

The onset of the COVID-19 pandemic has made Indian businesses - especially the SMBs to move to cloud services for continued business operations. According to the estimates shared by IDC, close to 64 percent of Indian organizations are expected to increase demand for cloud computing. Over 56 percent of them are expected to demand cloud software to adapt to the new normal.

Spearheaded by RS Maan - IIM Calcutta alumni, Codleo Consulting is providing integra...