Kuala Lampur, March 12 -- We Malaysians know our train stations are more than just places to catch a train. They are bustling hubs, connecting us across cities and states. But have we ever considered them as stages - platforms, if you will - for showcasing our unique Malaysian-ness to the world?

I imagine myself stepping off a train in a foreign land, burdened with luggage and uncertainty. The first face I see is that of a station staff employee. A warm smile, a polite greeting, or helpful directions can immediately ease my anxiety and make me feel welcome.

These beginning encounters can also be an experience to our tourists in Malaysia, either enhance or utterly ruin a tourist's experience. Their entire Malaysian experience is framed b...