SINGAPORE, Dec. 11 -- Singapore Telecommunications Limited (SingTel), the largest telecommunications company in the island nation, has been slapped with a S$1 million (about RM3.18 million) fine by Singapore's Infocomm Media Development Authority (Imda),

The penalty follows a fixed voice service outage on October 8, 2024, disrupted calls to government agencies, banks, healthcare organisations and emergency hotlines for more than four hours.

Imda said the outage was caused by two virtualised firewalls sharing the same hardware, which led to memory overload when traffic spiked, and the automatic failover system failed to switch calls seamlessly, resulting in intermittent dropped calls, Singapore newspaper The Straits Times reported yester...