SINGAPORE, July 17 -- Customers of Singapore's largest taxi operator, ComfortDelGro (CDG), will soon face new cancellation and waiting charges, as the company rolls out a phased fee policy aimed at encouraging more responsible ride bookings.

From September 1, cancellation fees of at least S$3 (RM10) will kick in, while waiting fees will be implemented from October 15, Channel News Asia reported.

The company described the current period as a "waiver period" to help riders get familiar with the upcoming changes, adjust their habits and provide feedback.

"Cancellation and waiting fees help compensate drivers fairly for their time and effort," CDG said.

"This policy also encourages more responsible booking and cancellation habits, improvi...