Retail association leaders plead with food delivery platforms to reduce commission rates
KUALA LUMPUR, July 28 -- Many food and beverage businesses find it difficult to sustain themselves by using the services of food delivery apps including Grab and Foodpanda, as the existing commission rates are too high, said the Malaysia Retail Chain Association (MRCA).
Its president Shirley Tay said that as a result, there is an increasing number of food and beverage outlets which are becoming less keen on utilising the services of food delivery apps.
"Food and beverage has traditionally generated a majority of its revenue from dine-ins, but since that is not possible now due to the pandemic and lockdown, takeaways and deliveries are the only sources of income.
"But how can you sustain yourself just by relying on delivery alone? There...
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