KOTA KINABALU, Feb. 3 -- The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training following the emergence of a controversial video showing tourists being harassed for taking photos outside the mosque.
State Tourism, Culture, and Environment Minister Datuk Christina Liew said the authorities have introduced two immediate proactive measures to enhance the experience for tourists visiting the Kota Kinabalu City Mosque.
"The measures are uniform standards for staff, and training and infrastructure improvements, whereby the mosque will conduct customer service and communication training for its front-line staff to improve visitor interactions.
"All front-line personnel at the cit...