KUALA LUMPUR, Sept. 24 -- A new multinational study has revealed that Malaysians are on the whole reasonably satisfied with their e-commerce platforms and providers, but feel more can be done to improve their service.

Singapore-based social research agency Blackbox Research and consumer intelligence platform Toluna said the Covid-19 pandemic has led to a spike in online spending, with 59 per cent of those surveyed now spending more online, and the total online spend for the average Malaysian consumer increasing by 33 per cent.

Blackbox's international commercial director Yashan Cama said close to half of consumers, or 43 per cent, have indicated they are less than satisfied with their digital commerce experience, citing delivery time, d...