Kuala Lampur, Feb. 20 -- I still remember it quite clearly, even though it has been more than a year since I have had an office at UM's Bangunan Canseleri, where I served as the Director of Corporate Communications Centre.

It was a regular Monday morning when I found myself rushing into the elevator. As the doors were about to close, I spotted someone hurrying toward the elevator.

Instinctively, I held the doors open. The lady smiled warmly and thanked me. It was a simple exchange, perhaps one I would have overlooked had I not been paying attention.

Yet, that small moment lingered with me throughout the day. Why? Because it felt good.

It felt human.

And in a world that often feels hurried and transactional, that fleeting interaction ...