KUALA LUMPUR, Dec. 21 -- Significant improvements in the speed of some government services can be attributed to the use of artificial intelligence (AI), which has reportedly been one of the key strategies under the Bureaucratic Red Tape Reform (RKB) initiative.

Malaysia Productivity Corporation deputy director-general Dr Mazrina Mohamed Ibramsah enables agencies to automate verification and streamline workflows, according to a report in the New Sunday Times.

"Instead of checking applications one by one, AI allows verification to be done automatically," she was quoted as saying.

She said automation reduces workload, shortens processing time and keeps costs low, easing pressure on agencies to raise fees or licence charges.

She added tha...