KUALA LUMPUR, Feb. 17 -- The Road Transport Department (JPJ) has announced that the issuance of queue numbers at all its offices nationwide will now be unlimited throughout operating hours, effective from January 13.

The move aims to address complaints from the public about queue numbers running out at service counters even when operating hours remain, following feedback from customers, BuletinTV3 reported today.

JPJ director-general Datuk Aedy Fadly Ramli said the previous situation was not due to counters closing early, but rather because daily queue limits were set based on the actual operational capacity.

"The previous queue limits were determined according to human resources, service time, and the type of transactions that require...