KUALA LUMPUR, Feb. 17 -- The Investigation and Complaints Management System (SPEAKS) developed by the Independent Police Conduct Commission (IPCC) is expected to be launched next month to replace the existing complaints system which is more conventional.
Home Minister Datuk Seri Saifuddin Nasution Ismail said the new system will make it easier for the public to submit complaints, including displaying real-time updates on the status of the complaint, compared to the previous method of emailing, physically attending and sending letters.
"When this system is operational, we will be able to follow up, for example if we want to produce an annual report with details, statistics on complaints received, resolved as well as those that are still pe...