PETALING JAYA, Nov. 24 -- In an industry defined by shifting trends, tight competition and ever-rising customer expectations, leadership in hospitality is often measured by bottom lines, marketing strategies and menu innovation.

But for Leslie Gomez, founder and managing director of The Olive Tree Group, success is measured in something far more human - the stability and growth of the nearly 700 employees who rely on the organisation for their livelihoods.

Since establishing the group in 2003, Leslie has built one of Malaysia's most recognisable homegrown hospitality portfolios, encompassing 31 restaurants and bars across six states and two countries.

The brands span multiple culinary styles - from North Indian and European to local fa...