Kuala Lampur, March 15 -- I refer to "Where language skills matter on the rails - Nuruladilah Mohamed and Nurul Amilin Razawi" (Malay Mail, March 12, 2025) and concur that training and stationing multilingual staff at our train stations can transform dreadful moments to wonderful experiences for many foreign visitors.

I also wish to offer my two cents on effective communication, which is very challenging in every sphere and at all levels, as the gulfs are wide and made worse by generation gaps. However, they are not the be-all and end-all, which is explained below.

Communication means the imparting or exchanging of information by speaking, writing or using other mediums such as videos, photos, images, symbols and graphs. Communication c...