KUALA LUMPUR, May 3 -- The Fire and Rescue Department is turning to artificial intelligence (AI) and digital tools to improve emergency response times and better manage public expectations, its director-general Datuk Nor Hisham Mohammad reportedly said.

Speaking ahead of the national-level International Firefighters Day celebrations here tomorrow, Nor Hisham said the department has set up a special AI team to spearhead digitalisation efforts under its deputy director-general for administration.

"I have emphasised the need for digitalisation in the department. That is key as we want to be able to manage public expectation, especially as to why we are late during fires or emergencies," he told The Star in an interview.

Nor Hisham said th...