KUALA LUMPUR, Aug. 7 -- The Land Public Transport Agency (APAD) has warned that it will not tolerate any language-based discrimination in the ride-hailing booking allocation systems used by e-hailing operators.
In a statement issued today, APAD said it took a grave view of claims online involving language-based discrimination in the booking system of a ride-hailing app.
While the agency did not specify this, there were discussions online about a major e-hailing operator that introduced a feature allowing customers to specifically book Mandarin-fluent drivers.
APAD reminded all e-hailing services that they are legally required to comply with licensing conditions under the Special Conditions of Business Mediation Licence (LPP), specifica...
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