New Delhi, Dec. 6 -- Reserve Bank of India (RBI) Governor Sanjay Malhotra on Friday underscored the central bank's continued emphasis on customer-centric banking, urging financial institutions to place service quality and convenience at the heart of their operations.

He said banks must strengthen grievance-redress mechanisms and ensure timely resolution of customer complaints, consistent with the RBI's directives.

Two-Month Campaign to Clear Complaint Backlog

Speaking to the media after the Monetary Policy Committee (MPC) meeting, Malhotra announced a special two-month drive-from January 1 to February 28-to resolve long-pending complaints filed with the RBI Ombudsman.

The initiative follows a notable rise in the number of grievances r...