New Delhi, Feb. 14 -- Reserve Bank of India (RBI) Governor Sanjay Malhotra convened a significant meeting with senior leadership of select non-banking financial companies (NBFCs) on Thursday, emphasising the critical importance of fair customer treatment and efficient grievance redressal mechanisms.

The high-level consultation included managing directors and chief executive officers fr0m various NBFC segments, representing approximately half of the sector's total assets.

During his opening remarks, Governor Malhotra highlighted the vital role NBFCs play in credit intermediation, particularly emphasising their contribution to financing small businesses and serving niche market segments.

The Governor articulated a vision for balanced gro...