New Delhi, Jan. 27 -- The Reserve Bank-Integrated Ombudsman Scheme report for fiscal year 2023-24 received 9,34,355 complaints during this period.

Loan and advance-related grievances dominated the complaint landscape, accounting for 29.01 percent of total complaints with 85,281 cases, marking a 42.70 percent increase from the previous year.

Mobile and electronic banking issues followed with 57,242 complaints, representing 19.48 percent of the total and a 32.61 percent year-over-year increase.

Deposit account operations generated 46,358 complaints, while credit card-related issues accounted for 42,329 cases, showing increases of 34.45 percent and 23.95 percent respectively.

The annual report indicates a substantial increase of 32.81 pe...