New Delhi, Dec. 27 -- The National Consumer Helpline (NCH), a flagship initiative of the Department of Consumer Affairs continues to play a key role in pre-litigation consumer grievance redressal.

Between April 25 and December 26, 2025, the helpline facilitated refunds amounting to about Rs 45 crore, resolving 67,265 refund-related grievances across 31 sectors.

Operating under the Consumer Protection Act, 2019, NCH functions at the pre-litigation stage, enabling faster, cost-effective and amicable resolution of disputes, while also reducing the burden on consumer commissions.

E-commerce Leads in Grievances and Refunds

Sector-wise data showed that e-commerce accounted for the largest share of grievances and refunds.

During the period,...