New Delhi, Jan. 10 -- The Delhi High Court on Thursday stayed a direction issued by a single judge requiring that complaints rejected by the Reserve Bank of India (RBI) Ombudsman undergo a second-level review by legally trained personnel, such as retired judicial officers or lawyers with at least ten years of experience.

The stay was granted by a division bench comprising Chief Justice DK Upadhyaya and Justice Tejas Karia, in response to an appeal filed by the RBI.

Background of the Case

On November 27, a single judge had issued a set of directions aimed at strengthening the RBI Ombudsman's customer complaint redressal mechanism.

The fifth direction, challenged by RBI, stated that a more effective and efficient complaint resolution sy...