Gurugram, April 10 -- The Online Dispute Resolution (ODR) Policy Summit addressed leveraging ODR for delayed payments to Micro, Small, and Medium Enterprises (MSMEs) and online resolution of cross-border commercial disputes.

Themed "Building Trust in Commerce through ODR", the summit aimed to drive policy measures and adoption of ODR as a cost-effective and accessible alternative of dispute resolution, as MSMEs often lack the resources and time to engage in lengthy legal proceedings.

"The adoption of ODR will be a gradual process with evolving phases. Crucially, raising awareness among MSMEs will play a pivotal role in its successful implementation," stated Justice Hemant Gupta, Chairperson of the New Delhi International Arbitration Cen...