Srinagar, July 29 -- The recent unfortunate incident(s) at the Emergency Department (ED) of a famous hospital has reignited an urgent conversation about the systemic gaps in our healthcare infrastructure, particularly in emergency care delivery. As someone certified in healthcare quality and patient safety, with experience in clinical auditing and ED performance improvement, this unfortunate incident was not only saddening but also largely preventable, had appropriate Triage system and protocols been in place.

Adverse events in high-stress healthcare settings, particularly in overcrowded emergency departments within constrained resources, current structure and processes of mismatch of demand and supply will be making news unless restruct...