JAMMU, Jan. 15 -- For decades, governance in Jammu & Kashmir was shaped by its geography-mountains, remoteness and access gaps that often made service delivery slow and uneven. Today, that geography is no longer a constraint.

Over the past few years, the Union Territory has witnessed not incremental digitisation, but its first comprehensive IT-led governance transformation-one that has unfolded steadily, strategically and with enduring impact.

This transformation is not defined by isolated mobile applications or stand-alone portals. Rather, it marks a systemic shift in the way governance is conceived, delivered and monitored, with technology now embedded into the core architecture of administration.

The Architecture of Change

At the h...