India, Aug. 16 -- Businesses are using voice assistants to answer rote, repetitive questions faster and cheaper so HR, IT and other departments can focus on higher value tasks. In some cases, businesses are just replacing website and internal portal Frequently Asked Questions (FAQs) pages with simple, deterministically programmed chatbots. In other cases, they're replacing or supplementing what employees have traditionally done with digital counterparts that use machine learning.

"Before one of our clients decided to implement a recruitment voice assistant, HR department employees had to personally process all phone calls from job seekers. They also had to create a new profile for every new candidate and fill in the information manually,...