India, July 22 -- Here we go again. As COVID-19 finds new strength and businesses, schools and other organizations consider shutting down their physical facilities, talk of more "work from home" arrangements is floating in the air along with the ugly virus-packed droplets.

My first thought: When did telecommuting -- a perfectly good term for three decades -- become "work from home" or "WFH". I suppose the buzzword gods and goddesses decided that if it sounds new it must be good.

Fact is, I've been telecommuting for most of the past 20 years, not just as an employee but as a manager. So, I'd like to share some thoughts on how to make it work, and what can make it fail.

Plan, for Real

Step one is to come up with a plan. Telling a few th...