India, Jan. 23 -- If you're an IT leader in a matrix organization, you may identify with this scenario: You call a meeting and prepare an agenda that is shared in advance. A few of the newer team members show up late without reading the agenda. They spend their time half-focused on the discussion while also checking email or Slack on their phones. You end up re-explaining key ideas and actions several times, unsure if anything is sinking in. You worry that no work will be done except by a few reliable employees.

The result of the meeting? Several of the issues you discussed in the meeting pop up anyway. You end up frustrated, your team members doggedly continue the project, and the resulting work is uninspired.

This dynamic plays out co...