India, Jan. 20 -- For most enterprise-level organizations, 2020 was a stress test on their resiliency and agility in the wake of disruption. In fact, in a recent report from Harvard Business Review Analytic Services, 53% of executives said that improving business continuity and resiliency is now their primary business goal, an increase of 33% prior to COVID-19.

Those organizations that fared best amidst disruption were committed to digital transformation efforts that embraced dual-track strategies (top-down and bottom-up). The crucial factor here? CIOs who understand how to best introduce new technologies that streamline unproductive processes, freeing up employees to focus on the big picture, and allowing for increased, democratized inn...