MUMBAI, India, Feb. 11 -- Reserve Bank of India issued the following notification:
RBI/2025-26/207
CO.CEPD.PRS.No.S1121/13-01-008/2025-2026
February 11, 2026
All Scheduled Commercial Banks (excluding Regional Rural Banks)
Madam/ Dear Sir,
Strengthening of Grievance Redress Mechanism in Banks - Review
Please refer to the circular RBI/2020-21/87 CEPD.CO.PRD.Cir.No.01/13.01.013/2020-21 on "Strengthening of Grievance Redress Mechanism in Banks" dated January 27, 2021.
2. The instructions contained in the above circular have since been reviewed in the light of subsequent regulatory and supervisory developments. In particular, as part of the Reserve Bank's consolidation exercise, complaint-related disclosures have since been prescribed un...