India, July 31 -- The Government of India issued the following news release:
A total of 63,310 pension related grievances were received, out of which 55,554 were resolved through the Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) portal during 2025 (from 01.01.2025 to 15.07.2025).
The rate of grievances redressed on CPENGRAMS Portal has come down from 35 days in January, 2025 to 20 days in July, 2025 reflecting the timely and effective resolution of pensioners' concerns across departments.
The Government has issued the policy circular for 'Effective Redressal of Pension Grievances' on 16.10.2024 which stipulates that the Ministries/Departments should strive to redress the pension grievances within 21 days. The c...