India, Oct. 16 -- The Government of India has issued a release:
Introduction
These are not just isolated success stories but clear examples of how the National Consumer Helpline acts as a lifeline for ordinary citizens. The National Consumer Helpline is a flagship initiative of the Department of Consumer Affairs to guide consumers, resolve grievances and create awareness about their rights. It operates through the portal consumerhelpline.gov.in, which functions as the Integrated Grievance Redress Mechanism. The platform brings together consumers, government agencies, regulators, ombudsmen, companies and call centres on a single system.
Through this mechanism, consumers can register complaints online and seek resolution at the pre-litigat...