India, Dec. 28 -- The Government of India has issued a release:
India's aviation sector has witnessed phenomenal growth over the past decade, particularly the last eleven years, leading to a sharp rise in passenger traffic and connectivity. While this expansion has brought significant success, it has also resulted in persistent challenges such as flight delays, refund-related grievances, baggage-related issues, congestion, long queues and inadequate passenger facilities at peak hours. These challenges underscored the need for a structured, coordinated and real-time response mechanism to address these passenger centric issues.
File Picture
Recognising these urgent needs, Ministry of Civil Aviation, under the leadership of Hon'ble Civil Av...