Intellectual Property India Publishes Patent Application for 'Systems And Methods For Synchronizing Agent Staffing And Customer Call Volume In Contact Centers' Filed by Genesys Cloud Services, Inc.

MUMBAI, India, June 20 -- Intellectual Property India has published a patent application (202517049130 A) filed by Genesys Cloud Services, Inc., Menlo Park, U.S.A., on May 21, for 'systems and methods for synchronizing agent staffing and customer call volume in contact centers.'

Inventor(s) include Mouslmani, Taleb John; Ferris, Therese M.; Coleman, Travis Dale; and Danish, Mathew Scott.

The application for the patent was published on June 20, under issue no. 25/2025.

According to the abstract released by the Intellectual Property India: "A method for synchronizing agent staffing and customer call volume within a contact center estimates the number of agents to staff the contact center during a future time and uses historical data to est...