Intellectual Property India Publishes Patent Application for 'Systems And Methods For Relative Gain In Predictive Routing' Filed by Genesys Cloud Services, Inc.

MUMBAI, India, June 13 -- Intellectual Property India has published a patent application (202517050988 A) filed by Genesys Cloud Services, Inc., Menlo Park, U.S.A., on May 27, for 'systems and methods for relative gain in predictive routing.'

Inventor(s) include Munoz, Emir; Galanpoulos, Apostolos; Toth, Greg; Farrell, David; and Dabrowski, Maciej.

The application for the patent was published on June 13, under issue no. 24/2025.

According to the abstract released by the Intellectual Property India: "A method of routing interactions to contact center agents according to an embodiment includes identifying an interaction to be routed to a contact center agent, determining a predictive routing score for each prospective contact center agent ...