MUMBAI, India, July 5 -- Intellectual Property India has published a patent application (202311087191 A) filed by Fidelity Information Services, Llc, Jacksonville, U.S.A., on Dec. 20, 2023, for 'chatbot assistant powered by artificial intelligence for troubleshooting issues based on historical resolution data.'
Inventor(s) include Ashish Sharma; Pulika Arora; Vivek Painuly; and Pushpraj Sharma.
The application for the patent was published on July 4, under issue no. 27/2025.
According to the abstract released by the Intellectual Property India: "Systems and methods for troubleshooting issues based on historical resolution data. In one implementation, the disclosed system includes at least one processor and at least one non-transitory memo...