Intellectual Property India Publishes Patent Application for 'Awareness, Utilization And Satisfaction Of Customers About Artificial Intelligence (AI) Chatbots In Banks And Strategies For Customer Relationship Management' Filed by Dr. Trupti Mandar Joshi; and Prof. Dr. Elizabeth Mathews

MUMBAI, India, July 11 -- Intellectual Property India has published a patent application (202521059501 A) filed by Dr. Trupti Mandar Joshi; and Prof. Dr. Elizabeth Mathews, Pune, Maharashtra, on June 20, for 'awareness, utilization and satisfaction of customers about artificial intelligence (ai) chatbots in banks and strategies for customer relationship management.'

Inventor(s) include Dr. Trupti Mandar Joshi; and Prof. Dr. Elizabeth Mathews.

The application for the patent was published on July 11, under issue no. 28/2025.

According to the abstract released by the Intellectual Property India: "The proposed invention relates to an AI driven chatbot system designed for deployment in the banking sector to enhance customer relationship manag...