India, July 9 -- The Government of India issued the following news release:
Union Minister of State (Independent Charge) for Science and Technology; Earth Sciences and Minister of State for PMO, Department of Atomic Energy, Department of Space, Personnel, Public Grievances and Pensions, Dr. Jitendra Singh today called for a fundamental shift in the way public grievances are handled, emphasizing that grievance redressal must go beyond disposal to ensure citizen's satisfaction.
The Minister said, grievance redressal ought to be a tool for systemic reform and ease of living.
Addressing the National Workshop on "Effective Redressal of Public Grievances, NextGen CPGRAMS and Progress Review," Dr. Jitendra Singh said the government must treat g...