DARPG TO DEEPEN COLLABORATION WITH RIGHT TO SERVICES (RTS) COMMISSIONERS OF STATES/UTS FOR IMPROVING QUALITY OF GRIEVANCE REDRESSAL AND CITIZEN SATISFACTION THROUGH THE RTS FRAMEWORK

India, May 31 -- The Government of India issued the following news release:

In pursuance of the Hon'ble Prime Minister's directions for improving quality of grievance redressal and citizen satisfaction in redressal of public grievances, the DARPG is collaborating with Right to Services Commissioners of States/ UT's for enhanced supervisory oversight in grievance redressal under the RTS framework. In a meeting chaired by Shri V Srinivas, Secretary, DARPG on 30th May 2025, the DARPG presented the mapping of 204000 public grievances pertaining to land, labour, environment and banking related public grievances received on CPGRAMS portal of States/ UT's and RTS Commissioners were requested to ensure timely redressal. Currently States are provid...